How to Make a Return

At Turnout Tack, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Conditions

You may return your items within 30 days from the date of receipt, as long as they are unused, in their original packaging, and in the same condition as when you received them. If your item has been used, damaged, or is not in its original packaging, we may not be able to accept the return.

Steps to Return an Item

  1. Prepare Your Return: Ensure the product is in its original condition with all tags, packaging, and accessories intact. If your product was shipped with a protective bag or box, please return it in the same way.
  2. Fill Out the Return Form: Please complete the return form available on the turnouttack.com website. This will help us process your return quickly and accurately.
  3. Ship the Item Back: Once the return form is filled out, package the item securely and send it to the return address provided in the form. Please note that you are responsible for the return shipping costs.
  4. Refund Process: After we receive and inspect the returned item, we will process your refund. The refund will be issued to the original method of payment used for the purchase.

Non-Returnable Items

Some products cannot be returned, including:

  • Custom-made or personalized items
  • Items that have been worn or used
  • Items that have been marked as final sale

If you are unsure whether your item qualifies for a return, please refer to the full return policy on turnouttack.com.

Exchanges

If you wish to exchange an item for a different size, color, or product, you can follow the return process outlined above and place a new order for the desired item. We recommend contacting our customer support team for assistance with exchanges.

Faulty or Damaged Items

If your product is faulty or damaged upon arrival, please contact us immediately so we can resolve the issue. We will offer a replacement or full refund depending on the situation. Please retain all packaging and take photos of any damage, as this may be required for the claim.

Important Information

  • Ensure your returned items meet the criteria stated in our return policy.
  • Returns are processed in the order in which they are received, and we aim to complete the process within 5-7 business days of receiving your returned item.
  • Refunds will be issued to your original payment method. Please note that it may take a few days for your bank or payment provider to process the refund.

For further information on the return process, or if you have any questions, please visit the turnouttack.com website.

Thank you for shopping with Turnout Tack. We value your business and aim to make the return process as simple and straightforward as possible.